Last updated: March 06, 2026
1. Shipping Areas
Where we currently deliver
1.1 Australian deliveries only
We ship to residential and business street addresses within Australia. Some remote or hard-to-reach locations may require longer delivery times or different delivery arrangements, which will be reflected at checkout or communicated to you if needed.
1.2 No international shipping (yet)
International shipping is not yet available. If you are based overseas and would like to explore options to taste our products, you can contact us at hello@australiancoffeeculture.com with your location and the kind of order you have in mind, and we will let you know if a custom solution is possible.
2. Shipping & Processing
How orders are charged, packed and sent
2.2 How we ship your order
We offer standard shipping for our ready-to-drink coffee range using reputable delivery partners commonly used in the Australian food and beverage sector.
2.3 How shipping costs are calculated
Shipping charges are displayed at checkout and are based on:
your delivery address
your order size and weight
any current promotions or free-shipping offers
You can enjoy free shipping on Australian Coffee Culture orders over $100.
2.4 Standard dispatch time
Once your order has been placed and payment received, we usually process and dispatch it within one to three business days. Business days are Monday to Friday, excluding public holidays in New South Wales. During busy periods such as launches, promotions or public holidays, dispatch times may be slightly longer, but we will make reasonable efforts to send your order as quickly as possible.
2.5 Looking after a food product
Our ready-to-drink coffee is a food product. To help protect quality, we may:
adjust dispatch timing during periods of extreme heat, particularly for certain locations
use additional protective packaging where necessary
Once your order has been delivered, you are responsible for bringing it inside promptly and storing it according to the instructions on the can, such as chilling before drinking for the best experience.
2.6 If dispatch is delayed
If there is a significant delay to dispatch or we become aware of an issue likely to impact your order, we will contact you using the email address provided at checkout to let you know and outline your options.
3. Delivery & Tracking
When your coffee arrives and how to follow it
3.1 Estimated delivery timeframes
After your order has left our warehouse, typical delivery times within Australia depend on your location and the carrier’s network. As a general guide:
deliveries to metropolitan areas usually arrive within a few business days after dispatch
deliveries to regional or remote areas may take longer
These timeframes are estimates only. Actual delivery times can be affected by factors outside our control, such as carrier delays, weather events or network disruptions.
3.2 Tracking your order
Where tracking is available, you will receive a shipping confirmation email with a tracking link once your order has been dispatched. You can use this link to follow the progress of your delivery through the carrier’s system. If you have not received tracking details within three business days of placing your order, you should first check your spam or junk folder and then contact us if necessary.
3.3 Authority to Leave and collection points
Depending on the delivery partner and the options applied to your shipment, your parcel may be delivered with Authority to Leave in a location the driver considers to be safe at your address. If the driver does not consider any location suitable, they may:
redirect your parcel to a local collection point such as a post office or depot
leave a card or update the tracking information with collection details
If your delivery seems delayed
If your order is significantly delayed beyond expected timeframes or you believe there is an issue with the delivery, you can contact us at hello@australiancoffeeculture.com with your order number so we can help investigate.
4. Issues & Claims
What to do if something goes wrong
4.1 Correcting address details
It is important that your delivery address and contact details are accurate. You should carefully review your details during checkout. If you notice an error after placing your order, you should email hello@australiancoffeeculture.com with:
your order number
the incorrect details
the correct details
If your order has not yet been dispatched, we will make reasonable efforts to update the address. If your order has already left our warehouse, it may not be possible to change the address, and any additional redirection or re-delivery costs charged by the carrier may need to be covered by you.
4.2 If your order has not arrived
If your order has not arrived within the maximum estimated timeframe, or tracking information shows that your parcel has been delivered but you cannot locate it, you should contact us so that we can review the situation with you and, where necessary, with the delivery partner. We may ask you to confirm that you have:
checked common delivery locations (such as front door, side entrance, mailbox or parcel box)
checked with other household members, neighbours or building managers
If your order is damaged or not as described
If your order arrives damaged, leaking, faulty or not as described, you should contact us as soon as reasonably possible at hello@australiancoffeeculture.com. Please include:
your order number
a brief description of the issue
clear photographs of the packaging and affected products
This information helps us assess the problem, improve our processes and, where appropriate, provide a remedy.
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your order is faulty, damaged, not as described or does not arrive within a reasonable time, you may be entitled to a repair, replacement or refund depending on the circumstances. We will handle issues and claims in line with those rights and with our separate Returns & Refunds Policy, which explains how to request a return or refund and what information we may need from you.
How to contact us
For any questions about shipping, delivery or issues with your order, you can contact us at hello@australiancoffeeculture.com.