Last updated: September 21, 2025
About your data
Plain language on the basics
Who “we” are
“Australian Coffee Culture”, “we”, “us” and “our” mean Australian Coffee Culture, the business that owns and operates this online store.
What “personal information” means
When we say “personal information”, we mean information that identifies you or can reasonably be linked to you (for example, your name plus your email and address). This does not include anonymous or de-identified information that cannot reasonably be linked back to you.
What we collect
What we know about you and why
Depending on how you interact with the Services, we may collect:
Contact details
“Australian Coffee Culture”, “we”, “us” and “our” mean Australian Coffee Culture, the business that owns and operates this online store.
Payment & transaction details
Limited payment and transaction information, such as payment method, payment confirmation and order details. Card details are processed by our payment provider and/or Shopify; we don’t store full card numbers on our own systems.
Account information
If you create an account, we collect your login details and preferences (for example, saved addresses or order history).
Order & shopping activity
What you view, add to your cart or wishlist, purchase, return or cancel, plus your past orders. This helps us run the store, fulfil orders and understand what people actually drink.
Communications with us
Any information you share when you email us, use a contact form, or talk to us about an order or support request.
Device & usage information
Technical information from your browser or device, such as IP address, browser type, device type, and how you move through the site. This may be collected via cookies and similar technologies to keep the store running smoothly and improve the experience.
How we collect data
Where it comes from
We collect personal information in a few ways:
Directly from you
When you place an order, create an account, contact us, sign up to emails, or otherwise provide information in forms on the site.
Automatically via the Services
When you browse the store, Shopify and related tools may automatically collect technical and usage information using cookies, pixels and similar technologies.
From our service providers and partners
Our payment processors, analytics providers, email platforms and Shopify may share limited information with us so we can process orders, improve the store and understand performance.
How we use data
Why we need it and what we do with it
We use personal information to:
Run the store and fulfil orders
To take payment, confirm your order, ship your products, handle returns and exchanges, remember what’s in your cart and manage your account.
Improve your experience
To understand how people use the site, see what products are working, fix issues, and make the experience smoother (for example, saving your details for next time if you choose).
Communicate with you
To send order confirmations, shipping updates, responses to your questions and, if you’ve opted in, emails about new products, launches or offers.
Marketing (with a light touch)
To send optional marketing emails and to show relevant ads or product suggestions, including based on your previous activity on our site. You can opt out of marketing emails at any time by using the unsubscribe link in our messages.
Security & fraud prevention
To help keep payments and accounts secure, detect and investigate suspicious or fraudulent activity, and protect our customers and business.
Legal & compliance
To comply with legal obligations, respond to lawful requests from regulators or law enforcement where required, and enforce our Terms of Service and other policies.
Cookies
How we use them in the shop
Our store and Shopify use cookies and similar technologies to:
keep you logged in or remember your cart
measure how the site is used
help prevent fraud
support basic analytics and performance
You can usually control cookies through your browser settings, though turning off certain cookies may affect how the site works. Shopify also provides tools and settings to help merchants manage customer privacy and cookies.
Security & retention
Keeping things as safe and minimal as we reasonably can
We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, in line with Australian privacy expectations. Business.gov.au+1
No system is perfect, and we can’t guarantee “perfect security”, especially for information sent over the internet. You can help by keeping your account details and devices secure and not sharing your password with others.
We keep personal information only for as long as we reasonably need it to:
provide the Services and fulfil your orders
maintain records for our business
comply with legal obligations
resolve disputes and enforce our agreements
When we no longer need information, we take reasonable steps to de-identify or securely destroy it.
Your rights
What you can ask for and control
Depending on the laws where you live and how you interact with us, you may have rights such as:
Access: to request a copy of the personal information we hold about you
Correction: to ask us to correct inaccurate or incomplete information
Deletion: to request deletion of certain information, subject to legal and operational obligations
Opt-out of marketing: to unsubscribe from marketing emails at any time via the link in our emails
You can exercise these rights (or ask a question about them) by contacting us using the details in the Contact section below. We may need to verify your identity before actioning your request, where reasonable and permitted by law. OAIC+2OAIC+2
For data that Shopify processes in its own capacity (for example, cross-merchant analytics or certain enhanced services), you can also use the Shopify Privacy Portal linked from their privacy pages. privacy.shopify.com+1
We won’t treat you unfairly for exercising your privacy rights.
International transfers
Where your information may travel
Because our store is hosted on Shopify and we use other cloud-based tools, your personal information may be transferred, stored or processed outside Australia, including in countries such as Canada, the United States or others where Shopify and its service providers operate. Shopify+1
Where we transfer information internationally, we rely on Shopify and our other providers to use appropriate safeguards and handle your data consistently with this Privacy Policy and applicable law.
Third Party Websites and Links
What happens outside of this website?
Our Services may include links to third-party websites or social media platforms. If you follow those links, their own privacy and security practices apply, not ours. You should review their policies before sharing information with them. Business Queensland+1
Content you share publicly (for example, on social media or public reviews) may be visible to others and can be used by us or others in line with the platform’s rules.
Children's Data
This store is for adults
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you believe a child has provided us with personal information, please contact us so we can review and, where appropriate, delete it.
Changes to This Privacy Policy
When we update things
We may update this Privacy Policy from time to time to reflect changes in our practices, our business, or the law. When we do, we’ll update the “Last updated” date at the top of this page and make the updated version available here.
If we make material changes, we’ll take reasonable steps to let you know, consistent with applicable law.
Contact
How to reach us about privacy
If you have any questions, requests or concerns about this Privacy Policy or how we handle your personal information, you can contact us at:
Australian Coffee Culture
5/166 Queen Street
Woollahra NSW 2025
Australia
Email: hello@australiancoffeeculture.com
If you are not satisfied with our response, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.