Say hello
Reach out about orders, collaborations or bringing Australian grown coffee to your community.
head office:
Level 13, 477 Pitt St
Haymarket NSW 2000
Australia
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support:
hello@australiancoffeeculture.com
Shipping & delivery
We aim to get your coffee to you as quickly and reliably as possible. Once your order has been placed and payment received, we usually process and dispatch it within one to three business days. Business days are Monday to Friday, excluding public holidays in New South Wales. During busy periods such as launches, promotions or public holidays, dispatch times may be slightly longer, but we will make reasonable efforts to send your order as quickly as possible.
At the moment, we only ship within Australia so we can maintain quality and consistent delivery times. If you’re based overseas and would love to taste our products, email us at hello@australiancoffeeculture.com with your location and the kind of order you have in mind, and we’ll let you know if a custom solution is possible.
We want our shipping costs to feel fair and transparent. You can enjoy free shipping on Australian Coffee Culture orders over $100. For all other orders, shipping is clearly calculated at checkout based on your delivery address, order size and weight, and any current promotions - no hidden fees or surprises.
Yes. All Australian Coffee Culture orders include parcel tracking so you can see where your coffee is. Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link, allowing you to follow your delivery online and reach out to us if anything doesn’t look right.
Yes, in many cases we can offer expedited or express shipping to help your coffee arrive sooner. Availability and pricing depend on your location and the carriers serving your area, and any faster options will be clearly shown at checkout for eligible addresses so you can choose what suits you best.
We aim to get your coffee to you as quickly and reliably as possible. Once your order has been placed and payment received, we usually process and dispatch it within one to three business days. Business days are Monday to Friday, excluding public holidays in New South Wales. During busy periods such as launches, promotions or public holidays, dispatch times may be slightly longer, but we will make reasonable efforts to send your order as quickly as possible.
At the moment, we only ship within Australia so we can maintain quality and consistent delivery times. If you’re based overseas and would love to taste our products, email us at hello@australiancoffeeculture.com with your location and the kind of order you have in mind, and we’ll let you know if a custom solution is possible.
We want our shipping costs to feel fair and transparent. You can enjoy free shipping on Australian Coffee Culture orders over $100. For all other orders, shipping is clearly calculated at checkout based on your delivery address, order size and weight, and any current promotions - no hidden fees or surprises.
Yes. All Australian Coffee Culture orders include parcel tracking so you can see where your coffee is. Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link, allowing you to follow your delivery online and reach out to us if anything doesn’t look right.
Yes, in many cases we can offer expedited or express shipping to help your coffee arrive sooner. Availability and pricing depend on your location and the carriers serving your area, and any faster options will be clearly shown at checkout for eligible addresses so you can choose what suits you best.
We aim to get your coffee to you as quickly and reliably as possible. Once your order has been placed and payment received, we usually process and dispatch it within one to three business days. Business days are Monday to Friday, excluding public holidays in New South Wales. During busy periods such as launches, promotions or public holidays, dispatch times may be slightly longer, but we will make reasonable efforts to send your order as quickly as possible.
At the moment, we only ship within Australia so we can maintain quality and consistent delivery times. If you’re based overseas and would love to taste our products, email us at hello@australiancoffeeculture.com with your location and the kind of order you have in mind, and we’ll let you know if a custom solution is possible.
We want our shipping costs to feel fair and transparent. You can enjoy free shipping on Australian Coffee Culture orders over $100. For all other orders, shipping is clearly calculated at checkout based on your delivery address, order size and weight, and any current promotions - no hidden fees or surprises.
Yes. All Australian Coffee Culture orders include parcel tracking so you can see where your coffee is. Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link, allowing you to follow your delivery online and reach out to us if anything doesn’t look right.
Yes, in many cases we can offer expedited or express shipping to help your coffee arrive sooner. Availability and pricing depend on your location and the carriers serving your area, and any faster options will be clearly shown at checkout for eligible addresses so you can choose what suits you best.
We aim to get your coffee to you as quickly and reliably as possible. Once your order has been placed and payment received, we usually process and dispatch it within one to three business days. Business days are Monday to Friday, excluding public holidays in New South Wales. During busy periods such as launches, promotions or public holidays, dispatch times may be slightly longer, but we will make reasonable efforts to send your order as quickly as possible.
At the moment, we only ship within Australia so we can maintain quality and consistent delivery times. If you’re based overseas and would love to taste our products, email us at hello@australiancoffeeculture.com with your location and the kind of order you have in mind, and we’ll let you know if a custom solution is possible.
We want our shipping costs to feel fair and transparent. You can enjoy free shipping on Australian Coffee Culture orders over $100. For all other orders, shipping is clearly calculated at checkout based on your delivery address, order size and weight, and any current promotions - no hidden fees or surprises.
Yes. All Australian Coffee Culture orders include parcel tracking so you can see where your coffee is. Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link, allowing you to follow your delivery online and reach out to us if anything doesn’t look right.
Yes, in many cases we can offer expedited or express shipping to help your coffee arrive sooner. Availability and pricing depend on your location and the carriers serving your area, and any faster options will be clearly shown at checkout for eligible addresses so you can choose what suits you best.
We aim to get your coffee to you as quickly and reliably as possible. Once your order has been placed and payment received, we usually process and dispatch it within one to three business days. Business days are Monday to Friday, excluding public holidays in New South Wales. During busy periods such as launches, promotions or public holidays, dispatch times may be slightly longer, but we will make reasonable efforts to send your order as quickly as possible.
At the moment, we only ship within Australia so we can maintain quality and consistent delivery times. If you’re based overseas and would love to taste our products, email us at hello@australiancoffeeculture.com with your location and the kind of order you have in mind, and we’ll let you know if a custom solution is possible.
We want our shipping costs to feel fair and transparent. You can enjoy free shipping on Australian Coffee Culture orders over $100. For all other orders, shipping is clearly calculated at checkout based on your delivery address, order size and weight, and any current promotions - no hidden fees or surprises.
Yes. All Australian Coffee Culture orders include parcel tracking so you can see where your coffee is. Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking link, allowing you to follow your delivery online and reach out to us if anything doesn’t look right.
Yes, in many cases we can offer expedited or express shipping to help your coffee arrive sooner. Availability and pricing depend on your location and the carriers serving your area, and any faster options will be clearly shown at checkout for eligible addresses so you can choose what suits you best.
Returns & refunds
We want you to feel confident when you order from us. You have 30 days from delivery to return items for a refund or replacement. Please include the original packaging, your Australian Coffee Culture tax invoice and the reason for your return. Our Refund Policy explains the details, and we’ll always handle your request in line with your rights under Australian Consumer Law.
If something isn’t quite right, we’re here to help. To start a return, email hello@australiancoffeeculture.com with your name, order number, which item(s) you’d like to return and why. Please wait for our reply and return instructions before sending anything back, as items sent without prior approval may not be accepted or may be delayed in processing.
We don’t think you should be out of pocket when something goes wrong on our side. For damaged, faulty or incorrect items, we’ll usually cover reasonable return shipping costs. For change‑of‑mind returns, return shipping may be at your expense unless we’ve clearly stated otherwise. If you’re ever unsure, you can check our Refund Policy or email us at hello@australiancoffeeculture.com and we’ll talk you through your options.
We aim to process refunds promptly and keep you informed along the way. Once we receive and check your return, we’ll let you know whether the refund has been approved. Approved refunds are usually processed back to your original payment method, and your bank or payment provider may then take a few business days to show the amount in your account.
Products should be returned unopend. This allows you to genuinely try the product while preventing misuse of our return policy.
We want you to feel confident when you order from us. You have 30 days from delivery to return items for a refund or replacement. Please include the original packaging, your Australian Coffee Culture tax invoice and the reason for your return. Our Refund Policy explains the details, and we’ll always handle your request in line with your rights under Australian Consumer Law.
If something isn’t quite right, we’re here to help. To start a return, email hello@australiancoffeeculture.com with your name, order number, which item(s) you’d like to return and why. Please wait for our reply and return instructions before sending anything back, as items sent without prior approval may not be accepted or may be delayed in processing.
We don’t think you should be out of pocket when something goes wrong on our side. For damaged, faulty or incorrect items, we’ll usually cover reasonable return shipping costs. For change‑of‑mind returns, return shipping may be at your expense unless we’ve clearly stated otherwise. If you’re ever unsure, you can check our Refund Policy or email us at hello@australiancoffeeculture.com and we’ll talk you through your options.
We aim to process refunds promptly and keep you informed along the way. Once we receive and check your return, we’ll let you know whether the refund has been approved. Approved refunds are usually processed back to your original payment method, and your bank or payment provider may then take a few business days to show the amount in your account.
Products should be returned unopend. This allows you to genuinely try the product while preventing misuse of our return policy.
We want you to feel confident when you order from us. You have 30 days from delivery to return items for a refund or replacement. Please include the original packaging, your Australian Coffee Culture tax invoice and the reason for your return. Our Refund Policy explains the details, and we’ll always handle your request in line with your rights under Australian Consumer Law.
If something isn’t quite right, we’re here to help. To start a return, email hello@australiancoffeeculture.com with your name, order number, which item(s) you’d like to return and why. Please wait for our reply and return instructions before sending anything back, as items sent without prior approval may not be accepted or may be delayed in processing.
We don’t think you should be out of pocket when something goes wrong on our side. For damaged, faulty or incorrect items, we’ll usually cover reasonable return shipping costs. For change‑of‑mind returns, return shipping may be at your expense unless we’ve clearly stated otherwise. If you’re ever unsure, you can check our Refund Policy or email us at hello@australiancoffeeculture.com and we’ll talk you through your options.
We aim to process refunds promptly and keep you informed along the way. Once we receive and check your return, we’ll let you know whether the refund has been approved. Approved refunds are usually processed back to your original payment method, and your bank or payment provider may then take a few business days to show the amount in your account.
Products should be returned unopend. This allows you to genuinely try the product while preventing misuse of our return policy.
We want you to feel confident when you order from us. You have 30 days from delivery to return items for a refund or replacement. Please include the original packaging, your Australian Coffee Culture tax invoice and the reason for your return. Our Refund Policy explains the details, and we’ll always handle your request in line with your rights under Australian Consumer Law.
If something isn’t quite right, we’re here to help. To start a return, email hello@australiancoffeeculture.com with your name, order number, which item(s) you’d like to return and why. Please wait for our reply and return instructions before sending anything back, as items sent without prior approval may not be accepted or may be delayed in processing.
We don’t think you should be out of pocket when something goes wrong on our side. For damaged, faulty or incorrect items, we’ll usually cover reasonable return shipping costs. For change‑of‑mind returns, return shipping may be at your expense unless we’ve clearly stated otherwise. If you’re ever unsure, you can check our Refund Policy or email us at hello@australiancoffeeculture.com and we’ll talk you through your options.
We aim to process refunds promptly and keep you informed along the way. Once we receive and check your return, we’ll let you know whether the refund has been approved. Approved refunds are usually processed back to your original payment method, and your bank or payment provider may then take a few business days to show the amount in your account.
Products should be returned unopend. This allows you to genuinely try the product while preventing misuse of our return policy.
We want you to feel confident when you order from us. You have 30 days from delivery to return items for a refund or replacement. Please include the original packaging, your Australian Coffee Culture tax invoice and the reason for your return. Our Refund Policy explains the details, and we’ll always handle your request in line with your rights under Australian Consumer Law.
If something isn’t quite right, we’re here to help. To start a return, email hello@australiancoffeeculture.com with your name, order number, which item(s) you’d like to return and why. Please wait for our reply and return instructions before sending anything back, as items sent without prior approval may not be accepted or may be delayed in processing.
We don’t think you should be out of pocket when something goes wrong on our side. For damaged, faulty or incorrect items, we’ll usually cover reasonable return shipping costs. For change‑of‑mind returns, return shipping may be at your expense unless we’ve clearly stated otherwise. If you’re ever unsure, you can check our Refund Policy or email us at hello@australiancoffeeculture.com and we’ll talk you through your options.
We aim to process refunds promptly and keep you informed along the way. Once we receive and check your return, we’ll let you know whether the refund has been approved. Approved refunds are usually processed back to your original payment method, and your bank or payment provider may then take a few business days to show the amount in your account.
Products should be returned unopend. This allows you to genuinely try the product while preventing misuse of our return policy.